Shipping Policy

Welcome to Snug Threads! We're excited to have you as our valued customer. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1-8 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive an email confirmation once your order has been shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options, and the cost will depend on the weight of your order and the delivery destination.

Please note that delivery times are estimates and commence from the date of shipping, rather than the date of order. Actual delivery times may vary depending on the shipping carrier, customs, and other factors beyond our control.

Customs, Duties, and Taxes

Snug Threads is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Snug Threads is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Lost Packages

If your tracking information shows that your order was delivered, but you have not received it, please check with your local postal service first. We also recommend reaching out to the shipping carrier with your tracking information. Snug Threads is not responsible for lost or stolen packages.

International Shipping Policy

We currently only offer shipping to the United States. Please note that when international shipments are offered they may be subject to additional customs fees and delays. We recommend checking with your local customs office for more information.